Effective Date: [1st January 2025]
Smart Office (Pvt) Ltd, operating www.lankafix.com and the LankaFix mobile app (“LankaFix”, “we”, “us”, or “our”), is committed to respecting your privacy and protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our services, and outlines your rights regarding that information.
This policy applies to all users, including individual consumers and registered service providers/business partners on our platform.
1. Scope of the Policy
This Privacy Policy governs all activities on:
- The LankaFix website (www.lankafix.com)
- The LankaFix mobile application
- All services, transactions, communications, and user interactions (both consumer and business partner)
- Third-party services directly integrated into our platform
2. Nature of Our Platform
LankaFix is a digital marketplace that connects consumers with verified service providers for technical support, product servicing, and smart solutions. As a facilitator, we process personal and business information solely to enable, secure, and improve the quality of these interactions.
3. Information We Collect
a) Personal Information (Consumers & Partners)
We may collect:
- Name, contact number, email address
- Shipping and billing addresses
- National Identification Number or BR Number
- Payment information (via secure third-party gateways)
- Device/service details (e.g., laptop model, printer issue)
- Communications history (calls, messages, reviews)
b) Automatically Collected Information
- IP address and browser/device data
- Referring website or app
- Session behavior (clicks, time on page, actions)
- Location data (if enabled)
c) Service Provider Data (Partners)
For registered service partners:
- Business registration details
- Areas of operation and category specialization
- Ratings, feedback history, and transaction volumes
- Communication history with customers and LankaFix support
4. How We Use Your Information
We use your information to:
- Facilitate bookings, payments, deliveries, and service fulfillment
- Match you with suitable service providers
- Improve platform security, usability, and performance
- Offer personalized recommendations and promotions
- Manage user accounts and platform eligibility
- Send administrative and marketing communications (with opt-out options)
We may also use aggregated, non-identifiable data for business analytics and market insights.
5. Marketing & Communication
By registering on LankaFix, you consent to receive:
- Booking confirmations
- Product or service recommendations
- Offers via email, SMS, WhatsApp, and push notifications
You can opt out anytime via your profile settings or by contacting us.
6. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Remember login sessions
- Personalize content and preferences
- Track traffic and performance
- Improve advertising and retargeting
You may disable cookies in your browser, but certain features may not function optimally.
We use third-party services such as:
- Google Analytics
- Meta/Facebook Pixel
- WhatsApp Business API
- AI chatbots for user interaction
These tools may collect data to improve our services, but they do not receive direct access to sensitive personal details unless explicitly shared during interaction.
7. Sharing Your Information
We may share your data with:
a) Service Providers
Only relevant service/job information is shared to complete your request. Personal contact details are shared only when necessary.
b) Third-party Vendors
For services such as:
- Payment gateways
- Hosting providers
- SMS/Email gateways
All vendors are bound by confidentiality and data protection agreements.
c) Affiliates or Acquiring Entities
If LankaFix is merged or acquired, data may be shared with the new entity under the same privacy terms.
d) Legal or Regulatory Authorities
Upon lawful request for legal investigations or compliance purposes.
8. Data Retention
We retain your data only as long as necessary for:
- Delivering services
- Fulfilling legal and tax obligations
- Managing platform performance
Consumer data may be retained for up to 5 years from the last activity. Service partner data may be retained longer for verification or compliance purposes.
You can request deletion by emailing us at [email protected].
9. Data Security
We implement robust measures, including:
- SSL encryption
- Access controls
- Secure hosting infrastructure
- Periodic system audits
However, no platform is 100% secure. Users are responsible for keeping passwords confidential and practicing safe internet habits.
10. Children’s Privacy
Users under 18 are not permitted to create accounts. All transactions must be made by a legal guardian. If we detect such data, it will be deleted promptly.
11. User Rights
You have the right to:
- Access and update your data
- Request account deletion
- Withdraw marketing consent
- Know how your data is used
- File complaints regarding misuse
To make a request, contact us via the information below.
12. Third-party Links
We may link to other websites for product info, payment, or offers. We are not responsible for their content or privacy practices. Please review their policies separately.
13. Hosting & Cross-border Data
Your data may be stored or processed on servers located outside Sri Lanka (e.g., Singapore, India, Europe), depending on service provider infrastructure. LankaFix ensures all partners comply with secure data handling.
14. Policy Changes
We may update this policy periodically. Major changes will be communicated via email, app notification, or banners. Continued use of the platform indicates your acceptance of the revised policy.
15. Language and Accessibility
This Privacy Policy is available in English and Sinhala upon request to ensure accessibility for all Sri Lankan users.
16. Contact Us
LankaFix – Smart Office (Pvt) Ltd
No. 1/4 Woodland Avenue , Kohuwala, Nugegoda
Colombo, Sri Lanka
📞 Phone: 077 044 0404
📲 WhatsApp: 071 988 8848
🌐 Web: www.lankafix.com
📧 Email: [email protected]